Cancellation Policy
Clear, fair expectations for boarding and grooming—so we can take great care of every pet.
Notice windows & fees
We understand that plans can change, but advance notice allows us to offer your pet’s reserved space to another family. This page lays out our cancellation terms for pet boarding and pet grooming so there are no surprises—just smooth scheduling and happy drop-offs.
Pet Boarding Cancellation Policy
Boarding reservations hold a dedicated space for your pet, and those spots can take time to refill. Thank you for your understanding; boarding spots can take several days to fill, especially during busy periods.
Here’s how our boarding cancellation notice works:
- Regular Season: Please provide at least 72 hours’ notice for cancellations. Cancellations made with less notice may incur a fee of up to 3 nights of your booking.
- Holidays: Please provide at least 5 days’ notice for cancellations. Holiday cancellations made with less notice will be charged for 3 nights of your booking.
If you’re unsure whether your dates fall under a holiday period, reach out before making changes—we’re happy to help you interpret the policy for your reservation.
No-shows & short notice
Pet Grooming Appointment & Cancellation Policy
Grooming appointments are scheduled time blocks set aside just for your pet. To keep our schedule running smoothly and ensure every pet receives the attention they deserve, we ask all clients to follow the policies below:
Missed Appointments
A $25 fee applies for no-shows or cancellations made with less than 24 hours’ notice.
If something comes up, letting us know as soon as possible helps us protect our time and (when possible) offer that appointment to another pet who needs it.
Fairness for every family
Why we have these policies
When you reserve boarding days or a grooming appointment, we plan our schedule around it. Last-minute changes can leave empty spots that we can’t always refill in time. These policies help us:
- keep scheduling fair for everyone
- maintain a reliable calendar for families trying to book
- stay focused on quality care and unhurried service
In other words: the policy supports the calm, attentive experience you want for your pet.
Need to change your reservation or appointment?
If you need to cancel or adjust your booking, please contact us as soon as you can so we can help you navigate the best next step under the policy above.